Terms & Conditions

Detailed Description of Goods and/or Services

Vetscape CC is an online store in the animal health industry.

Agreement of Sale

An agreement of sale between Vetscape CC and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Vetscape CC. Please note, if we have not received payment within 3 working days of receiving an order, we will assume that you are no longer interested, and your order will be cancelled.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within three working days or as discussed. All orders are to be collected from Vetscape Animal Hospital. At this stage Vetscape CC doesn’t offer courier delivery services for orders placed via the online shop.

You accept that in order for us to prove collection of an order, we do not have to prove that you personally received the goods, but rather that any person with your order number collected the goods.

Return and Refunds Policy

The provision of goods by Vetscape CC is subject to availability. In cases of unavailability, Vetscape CC will contact you with options and advise of stock availability.

An order can only be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been processed by Vetscape CC.

If a product is damaged or faulty when you receive it, please inform Vetscape CC within one working day of receiving it. Please provide photographs via email. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or faulty product. This is completely at the discretion of management. Handling fees may apply.

If you aren’t returning the item yourself, shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original state, we will refund you the value of the product. Handling fees may apply.

If you receive the wrong product, please contact Vetscape CC within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Privacy Policy

Vetscape CC respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us page).

Payment Options Accepted

Payment may be made via EFT to the Vetscape CC bank account, or securely via PayFast,. The details of which will be provided during the checkout process.

Transaction currency

The transaction currency is South African Rand (ZAR).


Vetscape CC takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and arrangement for collection of goods.


It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Vetscape CC accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Vetscape CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: La Paris Farm, R301 Jan Van Riebeeck Rd, Paarl, 7646


Vetscape CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by:

Vetscape CC
Tel: +27 (0)21 867 0700
email: reception@vetscape.co.za
Address: La Paris Farm R301 Jan Van Riebeeck Rd Paarl 7646